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I still remember, when I was young, my mother had attended several funeral ceremonies (les cérémonies funéraires)​. She conveyed her condolence to friends (les amis) and family (la famille) in their difficult times. And still, do the same.

She says that our friends and family need us more in their hard times (les temps difficiles)​ than any other regular day.

Now, I have grown up and have seen many friends & their family suffer through stressful times. I feel like talking to my friends and sharing their worries and concerns but don’t get the right word to do so. It makes me little nervous and feels uneasy. Though I still try to comfort my friends in their hard times. 

Once I discussed with my mother to understand how to begin conversing with people in their hard times, she told me there is no exact word to give comfort to people. It’s us being with them make them feel better. So even if you don’t know what to say at least be with them to show your care and concern. However, she did tell me a few random phrases to express my grief and sympathy with people in their hard times.